We read every message sent to us. The fastest way to reach the editorial team is by email.
support@guide.upcomingscreen.com
We aim to respond to substantive messages within five business days. Email is the only channel we operate — we do not maintain a phone line, and we will never call you.
What we can help with
- Corrections. If an article is inaccurate, out of date, or unclear, tell us which article and which passage. Corrections take priority over everything else in the inbox.
- Article suggestions. Tell us what you were trying to find out and could not.
- Source questions. If you cannot locate an official page we cited, we will point you to it.
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- Accessibility problems. See our Accessibility Statement.
What we cannot help with
This matters, so we would rather be direct than have you wait on an answer that is not coming. We cannot:
- Review, evaluate, or advise on your individual claim, bill, policy, denial letter, or benefit decision;
- Give legal, financial, insurance, or medical advice, or tell you what you should do in your situation;
- Tell you whether you qualify for a benefit or program, or predict what any decision-maker will do;
- Contact an insurer, plan, provider, employer, or government agency on your behalf, or represent you in any capacity;
- Refer or recommend a lawyer, advocate, insurer, provider, or any other company or professional;
- Review documents you send us. Please do not email medical records, claim files, account numbers, Social Security numbers, or other sensitive personal information. If you send them, we will delete them without reading them in detail.
For help with a specific situation, the free and unbiased sources named at the end of each article are the right starting point — government agencies, state insurance departments, and established nonprofit programs.
If you are in crisis
If you are in crisis or thinking about harming yourself, help is available right now, free and confidential. Call or text 988 to reach the 988 Suicide & Crisis Lifeline, or chat at 988lifeline.org. You can also text HOME to 741741 to reach the Crisis Text Line. For substance use or mental health treatment referrals, SAMHSA’s National Helpline is 1-800-662-4357. If someone is in immediate danger, call 911.
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Publisher
Guide — Disability Benefits & Claims, Explained is an independently operated educational website. It is not a law firm, an insurance company, an insurance broker or advisor, a healthcare provider, a government agency, or a disability advocacy or representation service, and it does not represent anyone. Contacting us creates no professional relationship of any kind, and nothing you send us is confidential or privileged.